At Firdaus, your privacy is a sacred trust (amanah). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, enrol in our courses, purchase digital products, or participate in our programmes. We are committed to handling your data with the highest standards of care, in accordance with Islamic principles of trust, transparency, and justice.
وَلَا تَقْفُ مَا لَيْسَ لَكَ بِهِ عِلْمٌ ۚ إِنَّ السَّمْعَ وَالْبَصَرَ وَالْفُؤَادَ كُلُّ أُولَٰئِكَ كَانَ عَنْهُ مَسْئُولًا
"And do not pursue that of which you have no knowledge. Indeed, the hearing, the sight, and the heart — about all those [one] will be questioned."
— Surah Al-Isra 17:36
1. Information We Collect
1.1 Information You Provide
- Account Information: name, email address, and password when you create an account to access courses or programmes
- Profile Information: optional details such as your name, bio, learning goals, and preferences
- Payment Information: when you purchase a course, digital product, or programme, payment details are processed by our third-party payment partners (PayPal, Ziina, and other gateways). We do not store full credit card numbers on our servers
- Communications: any messages you send through our contact form, email, WhatsApp, or support channels
- Course Activity: information about your course progress, quiz results, assignment submissions, and programme participation — used solely to track your learning journey
1.2 Information Collected Automatically
- Usage Data: pages visited, courses accessed, time spent on content, and interaction patterns — used to improve your learning experience
- Device Information: browser type, operating system, and device type for technical optimisation
- Location Data: approximate location based on IP address for analytics and fraud prevention. Precise location is never collected or stored
- Cookies: we use minimal cookies essential for authentication, session management, and basic functionality
إِنَّ اللَّهَ يَأْمُرُكُمْ أَن تُؤَدُّوا الْأَمَانَاتِ إِلَىٰ أَهْلِهَا
"Indeed, Allah commands you to render trusts to whom they are due."
— Surah An-Nisa 4:58
2. How We Use Your Information
We use your information solely for the following purposes:
- To provide, maintain, and improve our courses, digital products, and programmes
- To process purchases and manage your account
- To track and support your learning progress
- To send essential service communications (purchase confirmations, enrolment details, course updates, support responses)
- To send educational content and programme updates (only with your explicit consent)
- To comply with legal obligations
We do not sell your personal information to any third party. We do not use your data for advertising targeting or retargeting. We do not share your learning activity or religious interests with any external party.
3. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption (AES-256 at rest, TLS 1.3 in transit). We implement strict access controls — only authorised personnel have access to your personal data, and only for legitimate operational purposes. We regularly review our security practices to maintain the highest standards of data protection.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with access to your purchased courses, digital products, and programmes. If you delete your account, we will delete or anonymise your data within 30 days, except where retention is required by law. Course progress data and learning records are permanently deleted upon account deletion. Purchase records may be retained for financial and tax compliance purposes.
5. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
- Right to Access: request a copy of the personal data we hold about you
- Right to Rectification: request correction of inaccurate or incomplete data
- Right to Deletion: request deletion of your account and associated personal data
- Right to Data Portability: request your data in a commonly used, machine-readable format
- Right to Withdraw Consent: withdraw consent at any time where processing is based on consent
- Right to Object: object to the processing of your data for certain purposes
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
6. Cookies
Firdaus uses only essential cookies required for:
- Authentication and session management (keeping you logged in)
- Basic website functionality
- Course progress tracking
We do not use tracking cookies, advertising cookies, or third-party analytics cookies of any kind. You can disable cookies in your browser settings, but this may affect certain functionality such as course progress tracking or login persistence.
7. Third-Party Services
We integrate with carefully selected third-party services for essential functions. Each partner we choose demonstrates strong privacy and security practices:
- Payment Processors: PayPal, Ziina — for processing course, product, and programme payments. Your card details go directly to them, never to us
- NowPayments: for cryptocurrency payment processing where accepted
- Cloudflare: for content delivery, DDoS protection, and website performance
- Email Services: for sending course-related communications, only to users who have consented
Each third party has its own privacy policy governing how they handle your data. We recommend reviewing their policies for complete transparency.
8. Children's Privacy
Our courses, digital products, and programmes are designed for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. Parents or guardians who believe their child has provided data to us should contact [email protected] immediately.
9. International Data Transfers
Your data may be processed in countries where our servers or service providers are located. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required by applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users or through a prominent notice on our website. The "Last updated" date at the top of this page will reflect the most recent changes. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding your privacy, please contact us:
Email: [email protected]
Email: [email protected]
Phone: +971506378331
Our Promise: Your data is an amanah (trust) entrusted to us. We collect only what we need to serve you. We never sell your information. We protect your learning journey and Islamic study preferences with the utmost respect. We give you full control over your data. May Allah protect us all from betrayal of trust — ameen.