Refund Policy

At Firdaus, we are committed to providing valuable, high-quality Islamic educational content. We follow the Islamic principles of fairness, honesty, and justice in all our transactions — including refunds. This Refund Policy outlines when and how refunds are handled for our courses, digital products, and programmes.

1. Course Refunds

1.1 Self-Paced Courses

We stand behind the quality of our courses. If you enrol in a self-paced course and find that it is not right for you, we offer a 7-day money-back guarantee from the date of purchase, provided that you have not completed more than 25% of the course content. This policy allows you to explore the course with confidence while protecting the value of the educational content.

1.2 Course Bundles

Course bundles and packages are subject to the same 7-day refund policy as individual courses, applied to the entire bundle. Partial refunds for individual courses within a bundle are not available.

1.3 Live & Cohort-Based Courses

For live or cohort-based courses with scheduled sessions, refunds are available up to 48 hours before the first session. After the first session begins, no refunds are available as your seat has been reserved and the instructor's time has been allocated. In exceptional circumstances (e.g., genuine emergency), please contact us and we will review on a case-by-case basis.

2. Digital Product Refunds

2.1 Downloadable Products (e-books, PDFs, workbooks, templates, audio files)

Due to the nature of digital products — once downloaded or accessed, they cannot be "returned" — all sales of downloadable digital products are final. We do not offer refunds or exchanges for digital products that have been successfully delivered.

2.2 Exceptions

We may consider a refund for digital products in the following exceptional circumstances:

• Technical issues: the product file is corrupted, unreadable, or cannot be downloaded after reasonable attempts
• Duplicate purchase: you accidentally purchased the same product twice
• Product not as described: the product content is significantly different from what was advertised at the point of sale

3. Programme Refunds

3.1 Structured Programmes (coaching, mentorship, group learning journeys)

Our programmes involve significant preparation, personalised attention, and limited enrolment. Refund terms are as follows:

• Within 14 days of enrolment and before the programme starts: full refund minus a 10% administrative fee
• After the programme starts: refunds are evaluated on a case-by-case basis and are generally not available once intensive sessions have begun
• Personal coaching/mentorship: individual sessions are non-refundable once booked or delivered. If you need to reschedule, please provide 24 hours' notice

4. Subscription-Based Content

If we offer subscription-based access to content in the future:

• Monthly subscriptions: you may cancel at any time. Access continues until the end of the current billing period. No partial refunds for remaining days.
• Annual subscriptions: 14-day money-back guarantee from the date of purchase. After 14 days, no refund for remaining months — access continues until the end of the paid term.

5. How to Request a Refund

To request a refund, please follow these steps:

• Email us at [email protected] from the email address associated with your purchase
• Include your full name, order details, and the reason for your refund request
• Specify whether it is a course, digital product, or programme refund

We will review your request and respond within 3–5 business days. Approved refunds are processed within 5–10 business days and are issued to the original payment method wherever possible.

6. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Digital products that have been successfully downloaded or accessed (e-books, PDFs, workbooks, audio files, templates)
• Courses where more than 25% of the content has been accessed
• Cohort-based courses after the first session has commenced
• Individual coaching or mentorship sessions that have been delivered
• Promotional, discounted, or sale-price purchases unless otherwise stated
• Donations or sadaqah contributions

7. Technical Issues

If you experience a genuine technical issue that prevents you from accessing purchased content (e.g., the course player is not working, download links are broken, or the platform is malfunctioning), please contact us immediately. We will make every effort to resolve the issue. If we cannot resolve it within a reasonable timeframe, a full refund will be issued regardless of the time elapsed since purchase.

8. Chargebacks

We follow the Islamic principle of resolving disputes through mutual consultation (shura). If you have a concern about a charge, please contact us first — we are reasonable and will work with you to find a fair solution. If you initiate a chargeback with your bank or payment provider without first contacting us, your access to the Service will be immediately suspended. We encourage you to reach out before taking that step.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Material changes will be communicated to registered users via email or in-app notification.

10. Contact Us

For refund requests or questions about this policy, please contact us:

Email: [email protected]
Email: [email protected]
Phone: +971506378331